Amy Pumford, a certified nursing assistant at Life Care Center of Plainwell

Amy Pumford, a certified nursing assistant at Life Care Center of Plainwell, Michigan, received Life Care Centers of America’s Northeast Division Whatever It Takes And Then Some Award on Aug. 26, 2015, for her dedication to customer service.


Executives from Life Care awarded Pumford a $1,000 cash prize during an awards ceremony at the company’s headquarters in Cleveland, Tennessee. She was chosen from among thousands of associates in the Northeast Division and was one of only eight associates from Life Care’s more than 200 facilities nationwide to receive the award.


“Amy is always going above and beyond with resident care and comes in on her days off to visit with residents, paint their fingernails, do puzzles and spend quality time with them,” read her nomination.


While Pumford does her job well daily, she was particularly praised for a special act of caring in 2014.


Pumford noticed that a resident was feeling sad that she wasn’t going to be able to go to her family’s house for Thanksgiving. The family didn’t have a way to adequately assist with their loved one’s needs.


“I thought, ‘What can I do to make her smile?’” said Pumford.


Pumford postponed her own Thanksgiving dinner and, along with her husband, accompanied the resident to her family’s house, even helping to prepare the holiday meal.


“She was so excited,” said Pumford, “and it was one of the best Thanksgivings I’ve ever had.”


Pumford has been a CNA at the facility for more than 15 years.


Life Care Centers of America’s Whatever It Takes And Then Some program rewards associates for extraordinary acts of kindness. Monthly awards are presented in Life Care facilities nationwide based on nominations from fellow associates, family members, residents and guests. Each facility then chooses an annual winner, from which the divisional winners are selected.


"Dedicated caregivers routinely go far above and beyond their job descriptions, and Amy Pumford certainly demonstrates by her example their professionalism and compassion for the residents they serve,” said Beecher Hunter, Life Care president. “We are proud of Amy and the thousands she represents in their selfless approach to the needs of others.”